PRIVACY POLICY
Pinnacle Automation Works
Last Updated: December 10, 2025
OVERVIEW
Pinnacle AutomationWorks ("we," "us," or "our") provides AI-powered appointment scheduling and customer communication services. This Privacy Policy explains how we collect, use, and protect information when customers interact with our AI assistant on behalf of our clients.
INFORMATION WE COLLECT
When you contact one of our client businesses, we may collect:
- Your name
- Mobile phone number
- Email address (if provided)
- Appointment details and service requests
- Voice recordings of calls for quality assurance
- SMS message history
HOW WE USE YOUR INFORMATION
We use your information to:
- Schedule and manage appointments
- Send appointment confirmations and reminders
- Provide service updates and ETA notifications
- Request feedback after service completion
- Improve our AI assistant's performance
- Comply with legal obligations
SMS COMMUNICATIONS
When you book an appointment, you will be asked if you consent to receive SMS text messages including:
- Appointment confirmations
- 24-hour appointment reminders
- Serviceupdates and ETA notifications
- Post-service feedback requests
CONSENT:
We obtain your express verbal consent before sending any text messages. You may opt-out at any time.
OPT-OUT:
Reply STOP to any message to unsubscribe from all future SMS communications. This will not affect your ability to receive phone calls or use our services.
TCPA COMPLIANCE
All SMS communications comply with the Telephone Consumer Protection Act (TCPA). We:
- Obtain express consent before sending messages
- Include opt-out instructions in every message
- Honor opt-out requests immediately
- Limit messages to transactional and appointment-related content
DATA SECURITY
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission
- Secure data storage
- Limited access to authorized personnel only
- Regular security audits
DATA RETENTION
We retain your information for:
- Active appointments: Duration of service relationship
- Completed appointments: Up to 2 years for quality assurance
- Opt-out requests: Permanently retained to honor your preferences
YOUR RIGHTS
You have the right to:
- Access your information
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of SMS communications
- File a complaint with regulatory authorities
THIRD-PARTY SERVICES
We use the following third-party services:
- Twilio (phone and SMS communications)
- Google Workspace (data storage and calendar management)
- Voiceflow (AI assistant platform)
These services have their own privacy policies and security measures.
DATA SHARING
We do NOT:
- Sell your information to third parties
- Share your information for marketing purposes
- Use your information beyond providing our services
We MAY share your information:
- With the business you contacted(our client)
- As required by law or legal process
- To protect our rights or prevent fraud
CHILDREN'S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
CONTACT US
Questions about this Privacy Policy? Contact us:
Pinnacle Automation Works
3212 Hamilton Avenue
Baltimore, MD 21214
Email: CKircher@PinnacleAutomationWorks.com
CUSTOMER SUPPORT
If you need to update your information or have concerns about how your data is used, please contact the business you scheduled with. They can forward your request to us.
REGULATORY COMPLIANCE
This privacy policy complies with:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- General Data Protection Regulation (GDPR) where applicable
- California Consumer Privacy Act (CCPA) where applicable